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Ordering online with Extreme PC is secure and convenient. The ordering process is protected by the Secure Sockets Layer (SSL) protocol, which encrypts your information and confirms the identity of the Extreme PC server before accepting any credit card or personal customer information.




Site Help

If you cannot find an answer to your question either contact us or browse our forums.

How do I open a new account?

Opening a new account is easy. Located in the top left part of every page is the link "My Account", click it to either log in or to make a new account. This process is quick and the pages are secured by SSL so your information is safe. (Figure 1 below)


Figure 1

How do I see real time shipping and taxes?

Many of our customers are not only interested in the item price, but the taxes and shipping that will go with it. Extreme PC has developed a quoting system for these based on where you live. To do this, you will have to be signed up for an account so that we may use your address for the calculations.

If you already have an account with us, sign in, if you do not, create a new account. Now when you add items to your cart you will get an estimate for shipping and taxes. (Figure 2 illustrates what your cart looks like without signing in, and Figure 3 illustrates when you do log in.





Figure 2


Figure 3

I have forgotten my username or password and cannot log in, what do I do?

If you have forgotten your username or password email us with your name or phone number and we will reset your information for you. In the event that we cannot find your information you may be required to create a new account.

How do I use the wish list?

To use the wish list, you must first log into your account, do this by clicking "My Account". Once you have logged in, you will see your wish list in the right menu (Figure 4). You may add items to the wish list while browsing the site. Each product will appear with the option to "Add to Wishlist", clicking this will add the item to your list (Figure 5). You can view your wishlist by clicking View Wish List in the right menu, you may now add/remove/view/buy items in your wish list (Figure 6).


Figure 4
 


Figure 5


Figure 6

I have added the items to my cart, how do I put in the order?

Once you are satisfied with your order click "check out" in your cart in the right menu, if you are not logged in you will be asked to sign in. You will be taken to a series of 4 screens. The first is the shipping screen where you select which shipping method you want. The second screen confirms your shipping and billing information, it will also ask you how you wish to pay (Figure 8). Currently Extreme PC accepts paypal, visa, mastercard, and money orders. On the third screen you will be asked to enter your payment information (Figure 9), and lastly, a finalization screen will show you your receipt. Invoices are also emailed to customers and can be accessed through the "My Account" section.


Figure 8



Figure 9

Is my order safe when ordering with Extreme PC?

We are secured with a SSL certificate to insure that your personal information is encrypted and secured when you communicate with Extreme PC. All your personal information and credit card information is stored on our secured servers that are not connected to the Internet, and we further insure your privacy by making sure that access to the data is given only to the extreme-pc.ca team members that need to access your information to process your order.

How do I log out?

You can log out by clicking the "Sign Out" red text located at the top left part of every page. (Figure 10).


Figure 10

How do I change my personal information?

You must log into your account to change your information. Once you have signed in you may access your account information at any time by clicking "My Account" in the top left part of every page. See Figure 10 above. Once you have logged in click Edit Shipping Address & Profile or one of the other options to manage your account. (Figure 11)


Figure 11

How long until an out of stock item comes in?

Usually out of stock items come in within 2 business days. On some occassion longer delays may be experienced, if the situation is unique a reason will be given on the product page. We suggest you call or email us and we can give you a better idea of the ETA for the item.

How do I pay for my order?

Currently we accept Visa/Mastercard, Paypal, Money orders and Cash. We highly suggest you do not send money through the mail. You may also pay by debit at our Store.

Do you accept International orders?

We currently only ship and sell to residents of Canada. We are planning on selling internationally at a later date.

How do I cancel my order?

If we have not shipped out your order you can call us or email us to have your order cancelled. If the item is already shipped out you may ship it back to us however you will be charged a 15% fee for shipping and restocking costs.

I received a product that isn't working or is the wrong item, what now?

Unfortunately sometimes products might not work,whether it got damaged during shipping or was DOA, in these cases we ask that you submit an RMA Form for the product. If we have sent you the incorrect product we will replace it with the correct one with no additional costs for shipping.

It's been a while and my product still isnt here, what should I do?

You should first log into "My Account" and check the order status. (Figure 12). The order status section is located at the bottom of the invoice page, we use this to convey information to our customers. If this status does not satisfy you, or there has been no progress please contact us.

How do I know when my product has been shipped?

Your order status will indicate the order has been shipped along with tracking numbers if necessary.

How long to orders take to process?

Depending on volume orders are usually processed same or next business day. In most cases you can expect to wait till the next business day if your order is submitted after 2:00pm EST, or same business day if before 2:00pm EST.

What are the forums and how do I use them?

The forums located here can be used to ask questions and get answers. Ask fellow peers about computer issues or anything.

 

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Guelph Local Number: 519.821.1440 Toll-Free Number: 866.288.9209 | All Prices are quoted in Canadian Dollars | Copyright © 2014 Extreme PC Corporation. All Rights Reserved. 0.109375